How far is Tunquén Mágico from Santiago?
We are an hour and a half away from Santiago Airport. Waze or Google Maps work well for navigation (just type "Tunquén Mágico").

Are the roads in good condition?
There is a dirt road to Tunquén Mágico during the last 10 minutes (speed limit 30 km/hr). The road is in good condition, but drive slowly as there may be some potholes. You don't need an SUV; a regular car is fine, but drive carefully.

Are you located in a gated community?
Yes, we are located in "Fundo La Boca" with 24-hour security and concierge service. The guards will be informed of your arrival and will request your name, ID, and car license plate for entry.

Is there parking available?
Yes, there is on-site parking. Each apartment has one parking spot. If you need an extra space, please contact us.

When is check-in?
Check-in is from 3:00 PM to midnight.

When is check-out?
Check-out is at 12:00 PM (noon).

Do you offer late check-out?
Late check-out is not available on Fridays or Saturdays. Otherwise, late check-out is available until 8:00 PM, subject to availability, with an additional fee.

Do you offer early check-in?
Early check-in is available from 8:00 AM, depending on availability, with an additional fee.

Can I smoke?
Yes, you can smoke outside on the terraces or balconies. Please use the ashtray provided. Smoking indoors is not allowed.

Check-out procedures:
Make sure the stove, gas, water, and lights are turned off. Wash the dishes before check-out (an additional fee applies for dirty dishes).

Quiet hours:
From 11:00 PM to 9:00 AM, please keep noise levels low and be respectful of other guests.

Can I bring guests?
No. Only registered and paying guests are allowed due to our gated community policies.

It is breakfast included?
No breakfast is not include. You can add breakfast for an extra cost.

Where are you located?
We are located in "Fundo La Boca," a beautiful gated community by the sea, on a cliff overlooking the ocean and sunsets. We have three apartments in a two-story building and two standalone cabins (Cliff and Rock).

What payment methods do you accept?
We accept credit cards (no debit cards), direct bank transfers, and WebPay (contact us for a payment link). There is a 5% surcharge for credit card and WebPay transactions. A 19% VAT charge applies (for both Chilean and foreign visitors).

Do you offer discounts on rooms?
Please check our website for rates. For stays of 7 days or more, we offer a welcome platter with seasonal products (cheese, crackers, ham, hummus, olives, fruit) along with a bottle of wine and water.

Do you offer add-ons?
You can pre-book flowers, champagne, massages with ocean views, and personalized gourmet breakfast, lunch, and/or dinner. If you’re booking on our website, you’ll see add-ons available on the final screen. If you didn’t book through our site and want to add extras, let us know.

Are pets allowed?
Sorry, we cannot accommodate pets of any size.

Are you child-friendly?
Sorry, we do not accept children.

Is there Wi-Fi?
We provide high-speed satellite Wi-Fi in all apartments. You can make video calls, stream movies, and more. (We upgraded to high-speed internet in late 2021; earlier reviews mentioning poor connectivity were before the upgrade.)

Do you recycle?
Yes, we recycle glass, plastic, metal, and cardboard.

What amenities are available in the bathrooms?
We provide eco-friendly shampoo, conditioner, body wash, body lotion, and soap from Pharmacopia.net. You’ll also find toilet paper, towels, shower caps, and a hair dryer.

Are the kitchens fully equipped?
Yes. Each apartment has its own kitchen, equipped with a refrigerator, kettle, French press coffee maker, toaster, stove, gas grill, pots, glasses, wine glasses, utensils, salt, sugar, tea, olive oil, condiments (merken, turmeric, oregano), sponges, dishwashing soap, kitchen towels, napkins, and paper towels. There’s no microwave, as we use solar panels and a generator. Fire extinguisher and first aid kit are provided, as well as a night flashlight.

What bedroom amenities are provided?
Direct TV Gold (Smart TV) is available in all apartments. Each bedroom has USB nightlights, four pillows (with at least two types: Tempurpedic, foam, feather), and balconies with two chairs and a table.

Where can I do laundry?
You can book a laundry service; contact us for more information.

Is there a BBQ?
Yes, each apartment has a gas grill.

Does each apartment have its own balcony or terrace?
Yes, with ocean views.

Do all terraces/balconies face the sunset?
Yes, year-round! You can also see the sunset from your bed. Sometimes, you can even see the full moon set over the ocean. It’s a stargazing paradise with no streetlights.

How far is the beach?
There is a beach right below Tunquén Mágico called "Playa Los Chaguales," accessible via steep stairs (10 minutes on foot). There’s also a more accessible beach, "Playa Grande," a 10-minute walk with a gentler slope. "Playa Grande" is part of an ecological reserve.

Is the beach sandy?
Yes, both beaches have sand.

Can I swim?
Swimming is dangerous due to rip currents. Experienced surfers can sometimes surf, but caution is advised. The water is cold.

What kind of wildlife is there?
You’ll find many migratory and local bird species, marsupials like "Monito del Monte," wild horses, large hummingbirds, and various marine creatures in tide pools. Whale sightings occur in September, and dolphins can be seen year-round from your windows.

What plants are there?
You’ll find unique and beautiful flowers and plants like Chagual or Puya (which gives the beach its name), evergreen trees, and wild nettles with purple flowers. Edible seaweed can be found in the ocean. In spring, California poppies and wild orchids bloom.

Are there mosquitoes?
Only in summer. We provide an electric insect killer.

For longer stays, is there cleaning service?
Cleaning service, including fresh towels, is provided every three days for longer stays.

Welcome Gift:
We provide a bottle of water and a bottle of wine.

What should I pack?
Bring your camera for photos of beaches, birds, flowers, and sunsets. Warm clothing is recommended, even in summer, as nights can be chilly and windy. Pack comfortable shoes, sunglasses, sunscreen, and bottled water (a complimentary bottle is provided upon arrival).

Who can I contact for additional questions?
A customer service representative is available via the booking platform chat or WhatsApp to assist you.

Are there restaurants nearby?
Yes. The restaurant "Casa Tunquén Macerado" is 5 minutes from our residential area (reservations required). It’s casual and open for lunch and dinner. A food truck, "Sabores de Tunquén," is also 5 minutes away.

Is there a hospital nearby?
Yes, it’s about a 30-minute drive.

Do you offer luggage storage?
No, we don’t.

Do you have a hot tub?
Yes, we have two amazing hot tub in a oceanfront. It is a extra cost.

Is there a supermarket nearby?
Yes, there are two mini-markets outside the gated community: "MiniMarket Tunquén" and "MiniMarket Las Hermanas."